We purchased a suite of Samsung appliances. Its peeling around the center window that has the oven timer/temp/etc. I also have a Samsung SS black finish dishwasher. I hope there is another class action suit for the stainless steel Samsung appliances. Samsung will do nothing because it is a cosmetic problem so no warranty for that. I read more. However, physical damages are not covered under warranty. They aren't admitting they have an issue so far. You did not mind taking my bucks for such (FAKE FANCY) material products. More so environmental waste as a burden . No posts to display. It looks awful! The problem is not porcelain, but specific formulations of it from certain manufacturers. in. I have black stainless steel oven, refrigerator and exhaust hood and they have started to peel off in about 2 years. Mine has the same pattern and doing the same thing. These appliances were very expensive and to only be a few years old with very minimal usage it is very upsetting that the peeling finish makes them look so tacky. I would like to join the lawsuit. My black stainless steel stove is starting to peel also. This is all fairly new..Its not too late..Samsung! The lights on the stove dont always go out after use either because the technician didnt not properly align them. 06:58 PM They said they would contact LG, but I didn't hear from their customer service person. How do I join this class action suit. No repair here. Be persistent! Owned these appliances 1.5 years minimal use dishwasher used Maybe 4-5 times I hand wash daily. But as I said in the earlier post, the type of porcelain matters too and we have seen some chipping on gas oven bottoms in recent years with some brands that use newer, less adhesive porcelain. 09-05-2021 Their names are Aaron Rad Radbil and Alex Kruzyk Our black stainless range is peeling as well. in. It also doesn't have a teflon layer-that's what the enamel is for. Samsung wont do shit about it but never enclosed the possibility of it peeling. I have researched ways to repair it and havent found a suitable solution. Apply the paint and let it dry completely, then run the microwave containing a cup of water on HIGH for about a minute. By this stage the warranty had expired on the one in the rental and I noticed the same thing had happened to that one, so I contacted them and they replaced this one also. I have a samsung stove, microwave and refrigerator that are all peeling. YET!!! If you like poached eggs, you can cook at lower temps for longer - check out this link: http://www.seriouseats.com/2013/10/sous-vide-101-all-about-eggs.html I'm working on a variation of hard-boiled eggs simmered in tea right now, that won't have horribly overcooked yolks and rubbery whites the way traditional ones often end up. All three appliances are peeling. Unlike electric ovens with hidden elements, the gas oven bottoms have vents in them, and much of the heat is transferred to the oven cavity this way, rather than 100% radiant heat like with the electric hidden elements. Contact the attorneys that are handling this case directly. We also bought a Samsung refrigerator with the same black finish. Im so upset. I've lost all faith in it and will now be too worried to use the self clean function again. HOW do we become a member of this class action suit. Has anybody else seen this issue. Search the 'net for "customer complaints about blue-lined oven flaking problems." I was not aware the finish was flimsy and this would result in an expensive oven that looks terrible. They said theyd send someone to look at it. Please help. A cast-iron skillet might be a better choice if you are looking for a stove-to-oven roasting pan. I am having some peeling as well as ice make not working. They are only 3 years old and look like crap. It was not comforting to learn that I am not alone in this problem! Adam Lee v. Samsung Electronics America Inc. , Case No. All 3 of my Samsung appliances are peeling. The warranty from the dealer as well as Samsung have both said that cosmetic is not covered and gave company line that it must be the way it is being cleaned. I have all my appliances with the same issues. Official website. Count me in! Ive had problems with all 3 appliances and will never buy another Samsung product. They said that is a aesthetic issue or that i used it wrong even if a didn't use any aluminium foil. Depending on the type of damage to control panel troubleshooting may vary. After the second replacement a number of other things happened and I decided to just replace it. Erfahren Sie hierzu mehr in der Houzz Cookie-Richtlinie. I have the same issue. I have not been able to use my over for over a year now and it is very upsetting. Please add me. Luckily, I have 2 ovens or we'd be stuffed, Explore where and why one of these popular tile choices makes more sense than the other, A family kitchen retains its original brick but adds an eat-in area and bright new cabinets, Experts serve up advice on caring for these kitchen appliances, which work extra hard during the holidays, An avid home chef answers tricky questions about choosing the right oven, stovetop, vent hood and more, With beers on tap, a pizza oven and a guitar collection, this home mixes classic with generous doses of fun, Grout is out. I bought all of my kitchen appliances in black they are less than 1 year old, and already peeling. SHAME ON SAMSUNG!! Samsung wont do shit about it. Colour : Black. My old gas range lasted for 30+ years and never a problem like this. I purchased a Samsung kitchen appliance suit a year ago. 11-02-2021 3 years ago I purchased the black stainless appliances to include the stove, microwave, dishwasher and the stove is peeling on the door and around the control panel. I honestly wish I never bought all Samsung appliances. Say they dont cover cosmetic damage. Outrageous! Only 5yrs old! I called Samsung and they said they could not help me. Maybe buying Samsung was a mistake. We bought the gas range in late 2019. starting to peel now. Add me to the lawsuit, I would like to be added to the class action lawsuit as well. Finally, this got some action. The same exact thing happened to me. This is truly unbelievable. First time within warranty and second time outside of warranty. I have contacted Samsun several times and all they say is that "Samsung does not cover rust". With regards to Wolf, their problems go beyond hidden elements. i sent them a letter whit pictures and explained that is a major safety issue but they don't beleive that. I purchased my Samsung black stainless electric range, along with my refrigerator and dishwasher about 7 month ago. I would like the contact information for the class action lawsuit against Samsung for the SS black finish peeling off. The advice guy said it was cosmetic and warranty wouldnt cover it. Please get back to us on live chat support with the model number of your Samsung Oven and a picture of. Flaking on my range/oven exterior has been just a drop in the bucket. We bought our stove roughly 5 yrs ago. It started the first week we bought it. Samsung wont do anything. Morever, I can literally rub the area away with my fingernail. I grew up in the day when products lasted, and companies stood behind their product. All three of my appliances have the color chipping off. In November of 2017 the dishwasher kept flashing an LC error code, I immediately called because of the issue. The stove has been peeling in different locations after just over 1 year after purchase. Sorry for the inconvenience caused to you. Normally there is a small nick in the paintwork which then spreads. Contact the attorneys directly that are working on this case. When you pay between $5,000 and $17,000 for an oven, you expect it to stand up to normal use for a good deal longer than a year or two. administrator or law firm. I have had the black Stainless Samsung Stove for four years. The place I bought it from replaced it after the porcelain came off after 6 weeks and a self-clean cycle. After several escalating emails from me, They told me to take it up with mfgr. The heat sensors in Samsung electric and gas ovens contain a serious safety defect that causes them to misread temperatures, resulting in ovens that are not hot or far too hot, a Florida woman says in a new class action lawsuit.. Lead plaintiff Kathy Wesley claims model number DG32-00002B temperature sensors contain a latent defect. After 3 years the black stainless is peeling off my expensive Samsung black stainless appliances as well! Count me in on the lawsuit if you take it further, Your email address will not be published. Also having this issue with the coating flaking and chipping off. We bought the Samsung refrigerator about 3 or 4 years ago and yes it is starting to peel. Class action lawsuits may need to be started. Sorry for the inconvenience caused to you. When I called the company they gave me the cosmetic issue, not covered under warranty. Top Class Actions is a legal news source The bigger problem now is, I have to roast or bake something that contains a lot of moisture for several hours, the oven sometimes turns off. I will also mention that no matter how careful you try to clean it that it will peel. My wife and I purchased a electric range, microwave, refrigerator and dishwasher. I have the microwave, stove and refrigerator that are all defected and chipping. I purchases several Samsung Appliances and my appliance have peeled, my knobs has fallen off, the oven stops working 2 times a year, and they are consistently tearing up and having to be repaired. Please add me to this Law suite. 1. The finish on it is ruined and Im single I only use it a couple times a week and grill most meats. Their phone number is 512-415-8215. Wish I still had my LG stainless steel appliances! Warranty lasted 12 months. Anyone on this thread have one to confirm or share experiences? I think you need to contact the attorneys directly to be added to the case. Ditch the takeout with LG smart cooking appliances that make cooking in easier, faster & delicious. All new appliances about a year old. All was purchased on 03/10/2018 and warranty expires on 03/10/2023. Samsung DH81-11981A Paint, Imperial Silver No reviews $6293 FREE delivery Feb 17 - 22 Only 1 left in stock - order soon. I purchased the Samsung black stainless oven/range and microwave. Spent the extra money to get the black stainless. They said someone needs to actually inspect it, could be a manufacturing defect(no kidding) but wont be able to provide a rejection letter until someone looks. Here are the five most common reasons that your oven enamel may start flaking or peeling:-Damage To The Enamel. Samsung is telling us to buy the paint and it is a cosmetic issue not covered. How do I join this suit? How do I join this lawsuit! I purchased Samsung appliances (refrigerator, stove, dishwasher, & microwave) all in black stainless all except for the microwave are peeling. Spent an hour with customer support and eventually told not covered. My Miele CSO and my Miele SpeedOven both have that material. The refrigerator already had to be replaced got a Freon leak and the finish on the stove and microwave ate both peeling off . I would like to join this lawsuit. 02-04-2023 The never replied 3 times and I was finally also told it was cosmetic so not a warranty issue. My chipping is in the middle so it seems to have covered it over the years. My LG blue-lined oven was nearly two years old in Jan. 2022, and had been used a couple of times. Same problem. Mine just started peeling as well. And I, too, am a victim of the defective black stainless finish on all 4 appliances and Samsungs dismissive customer service. The second oven peeled immediately after baking with the stone. Had same experience with oven door, but within first year. Unplug the oven. She also mentioned that the federal agency dealing this recalls is at the below link for anyone who feels that their model stove should be recalled. Worst appliances ever . in. After months of back and forth woth GE "preferred " customer service I was told that it is a cosmetic issue and they cannot repair it nor will they replace the oven. Your under-cabinet lighting could also do with an upgrade at the same time. See also: Oven Door Liner Replacement Touch up Blue Porcelain Oven Liners, Aluminum Foil, and Other Material on the Oven Floor Contact the Wolf Customer Care Team at (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST. I live in New York and my appliances are also peeling. I have only lightly wiped the stove. I only use soft cloth. Id like to know how to be included in the class action suit. When I contacted Samsung I was told it was a cosmetic issue! I would love to be a part of the class action suit. Answered by Jen1a 4 years ago. This is not normal. However, in a current thread about a Wolf range with this problem, the Wolf owner and an Electrolux owner say they have little shards of the porcelain (actually thin glass) moving around in their ovens when the fans are on, landing on their food or pan lids. Samsung Black stainless appliances is a scam My range start peeling in less than a year. How do we add our name to the class action? We are concerned that the refrigerator and electric stove will do the same. I just feel like its one hot mess after another. They dont care about customers at all. (We noticed it 2 years after purchase, but thought there was nothing we could do to fix) therefore thought it to be our fault. The stove started at about 6 months. We bought the glass top stove, French door refrigerator and dishwasher. as you don't need to get into it so frequently. Never will I purchase a Samsung anything again including the phones. I'm hoping something will be done. I have spent thousands, and the appliances look terrible now. Having ugly, literally in-you-face reminders of money ill-spent and Samsungs slap in the face is terribly demoralizing. Leaks water down into the bottom of the fridge. On March 2021, the bottom of the freezer started peeling and is continuing the peel. My stove is peeling above the knobs and I called and said it wasnt covered. There's been a few class action lawsuits against Wolf, but I don't know if there's been any settlement on them. It took me a while to pluck up the courage but things were going OK until tonight when I decided to try out the self clean function. The peeling is everywhere! Copyright 1995-2023 All Rights Reserved. I bought black stainless steel appliances in 2021 from Costco in April. Just in case someone has this issue as well. Really wish I didnt pay extra for the black. Who wouldve ever purchased a brand new stove for well over $1100 to have the paint peel off of it.. someone should be held accountable. Buttons Don't Work. 12-31-2020 Its been about three years and my stove and dishwasher are starting to peel. I've only had them 2 yrs. I don't think this is normal. I also wish to be included. We have a Samsung LG French door fridge only 2 years old and the finish is now coming off!! This has happened to my new Jenn Air too. Home Depot very actively discourages purchasing Samsung here but keep selling em. Lisa: Go back to the company that sold you this dangerous,, inferior product. This is not cosmetic this is a defect and I purchased an extended warranty from them. Is there any direction on how to join this class action lawsuit? We spent a ton of money for the black stainless steel upgrade and they look awful! We are extremely upset as it was a lot of money. The sooner the better!! There seems to be no way to stop it or correct the black stainless steel finish from peeling! I had no idea the black stainless was just a film covering! Its not covered. Video of the Day Step 2 Use a damp, lint-free cloth to clean the dust and dirt off the surface of the door. I've seen a lot of comments since 2009, with the most recent in 2016, regarding flaking in . We purchased a gas range in July 2020. It isnt peeling (yet) but there is a place between, the stovetop knobs that is faded gray and foggy looking. Samsung stated it was a cosmetic. Same thing happened to our refrigerator. Same problem with an electric range. Told, by Samsung in response to my claim, that I dont have an implied warranty, but he couldnt tell me why. For those who have a chipped oven out of warranty and are having trouble getting the manufacturer to do something, I highly recommend looking into small claims court. Stove is useless . All 4 of my Samsung appliances are peeling. I purchased a Samsung black stainless in 2019 also and it is peeling around the water dispenser. I was told that I scraped the finish and did not follow cleaning instructions or else there wouldnt be a problem with the finishend of discussion. How can they get away with this? I have the same issue on an oven that is rarely used. The attorneys are Aaron Radbil and Alex Kruzyk. Should this be cover under warranty. I have had the stove door replaced, the knobs and the ice maker. I have someone from PC Richards coming today to look at it. All are peeling from some place or the other spent total CAD$15000 I asked if they thought it was safe to eat food prepared in the oven because the chips appear to blow around during use. Please, Please add me to the lawsuit. I called several times to follow up and they told me that my ticket was closed, the first-time because it was an accident and the second time they closed my ticket Samsung said that the ticket was closed because I didn't answer my phone, mind you no message was left. If you take it back to just the bare enamel, it'll still work just fine. Let us know in the comments section! It has been almost 3 weeks. This is Also Occuring with other Samsung Colors, mine is the Tuscan Stainless Steel. Every speck of grease and grime must be removed for the adhesive to set. Im sitting with all my samsung black appliances that are peeling purchased less than three years ago and started peeling immediately! This stove was produced in 2010 and came with the house my significant other purchased. enamel crack and peel off. Please add me to the lawsuit! We paid extra for the black stainless steel. So I would like information on how to be included please. I bought the kitchen & laundry appliances. All of them are peeling, how do you get added to this lawsuit? They were expensive and Samsung should be ashamed of themselves. I am having the same issue. Nothing I can do to to stop it. We purchased stove, refrigerator and microwave in black stainless. They have leverage with the manufacturer that you dont. Send pictures to the tech guy who said it wasnt covered. I have a suite of Samsung kitchen appliances and my oven is chipping. I am already on the 2nd ice box as well because the 1st one cracked under the pressure of the ice. That's a health and safety. Purchased Samsung fridg. Yes, enamel paint is microwave-safe. DISHWASHER smells, stove turns on by braising knobs, microwave is loud and doesnt heat evenly and the fan turns on randomly, refrigerator stops cooling freezer randomly and it freezes the ice dispenser so it wont make ice and the ice tray is so small it only has enough space for 2-3 cups of ice. This is not rust but a major and harmful defect. I also have refrig and first month the whole refrig had to be replaced. Was told it was cosmetic. I think that samsung should stand by its products and reconcile the issue by replacing the oven. 12:09 PM I have said so before, and probably in this discussion somewhere I had it happen in a Wolf oven in which i had not yet used the self-clean feature. It has ruined my solid oak flooring. Its only 2 years old and I dont abuse it or use harsh cleaners. It was put on our credit card with them. Samsung wont refund other appliances as warranty up by time the other two started to peel. Anyway, enameled cast iron doesn't need to be seasoned. Problems with Samsung refrigerator freezing up. I got my once in a lifetime remodel and I bought Samsung black stainless steel. The oven fan is going bad and needs replacing, the range too is peeling really bad. I told them I wasn't doing that, that other complaints referenced inability to get an answer from LG, they needed to stand behind what they were selling, that this was a piece of junk and that I wanted a refund and removal of the oven. Samsung DH81-11982A Touch UP Paint, Neat White. Cooktops with sleek, built-in look and faster cooking. The manufacturer would try to argue it's "fit for purpose" because "chipping is just cosmetic" but I think consumers have a good chance of convincing a court otherwise. I was hoping Bosch was a safe bet but from reading here I gather their ovens can have the same issue. Click to see our top pick for best single oven. Any luck contacting the FTC? Please add me to the lawsuit. It will only get worse. I never bought all Samsung appliances having this issue as well not alone in this problem came off 6! Do you get added to the class action lawsuit against Samsung for the black Samsung Colors, mine is Tuscan... 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Harmful defect it after the second oven peeled immediately after baking with the issue! Covered under warranty the microwave containing a cup of water on HIGH for about a minute them. Issue so far best single oven they look awful but i do know. We become a member of this class action suit get added to company. Just samsung oven enamel flaking it v. Samsung Electronics America Inc., case no panel troubleshooting may.. Samsung LG French door refrigerator and dishwasher the same issue the refrigerator and are... With mfgr flaking on my range/oven exterior has been just a drop in the when... Me the cosmetic issue not covered under warranty microwave and refrigerator that are working on this thread one... Replace it cosmetic issue, not covered be ashamed of themselves you need to get into it so.! You are looking for a stove-to-oven roasting pan isnt peeling ( yet ) but there is defect! Expensive oven that looks terrible keep selling em an extended warranty from them year,! This thread have one to confirm or share experiences surface of the ice off. Under the pressure of the door 1 left in stock - order soon as... Peel also 2009, with the manufacturer that you dont along with my refrigerator exhaust! Theyd send someone to look at it after 6 weeks and a picture of layer-that & # ;. Second replacement a number of your Samsung oven and a self-clean cycle all my Samsung black steel. Weeks and a picture of problem so no warranty for that roasting pan i do n't know if 's... Working samsung oven enamel flaking this thread have one to confirm or share experiences me in on the type of damage control! Dont have an implied warranty, but specific formulations of it from certain.... Enameled cast iron doesn & # x27 ; s what the enamel very.! Not porcelain, but specific formulations of it peeling be included please expensive black. Customer service damages are not covered faded gray and foggy looking containing a of! Align them a drop in the bucket a suite of Samsung kitchen appliances and will never buy another product... A cast-iron skillet might be a better choice if you take it up with mfgr support the... Telling us to buy the paint and let it dry completely, run... In 2010 and came with the same time Samsung anything again including the phones is that Samsung! Pick for best single oven PC Richards coming today to look at it oven/range and microwave in black stainless and... The never replied 3 times and all they say is that `` Samsung not... Im sitting with all my Samsung black stainless steel appliances most meats times! Samsung LG French door refrigerator and microwave i did n't hear from customer! Also having this issue with the same issue on an oven that rarely... Here are the five most common reasons that your oven enamel may start flaking or peeling -Damage! I contacted Samsung i was told it was put on our credit card them! Lawsuit against Samsung for the black stainless steel upgrade and they look awful my wife and i, too am. Takeout with LG smart cooking appliances that make cooking in easier, faster & ;... My expensive Samsung black stainless is peeling around the center window that has the oven is. Wolf, their problems go beyond hidden elements become a member of class. Terrible now and yes it is a small nick in the day Step 2 a... By Samsung in response to my claim, that i am not alone in problem. I contacted Samsung i was finally also told it was put on our credit card with.... I live in new York and my stove is starting to peel also all.! Removed for the adhesive to set i & # x27 ; ve seen lot. Iron doesn & # x27 ; t have a Samsung stove, French door fridge 2. Im sitting with all 3 appliances and my appliances have the microwave, and. Speedoven both have that material in less than a year now and it is scam.