The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Criterion Digital 2023. Useful comments include a description of the problem, city and postal code. 5 days without internet and the issue is still NOT resolved. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Problems in the last 24 hours in Murphysboro, Illinois. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Is there an outage or Optimum Internet is slow? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. The menu offers prompts in both English and Spanish. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. Weve been dealing with rude people left and right and cannot get this resolved. If the problem is in viewing your TV shows, try rebooting your cable box. Switching to @fuboTV this weekend. Please try again later. Unplug your equipment (i.e., your modem or Gateway) Facebook - Optimum I am terribly sorry to hear that you are without service at this time. Internet & TV . Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. If Optimum service outages occur, restoring your service is our top priority. ^Whitney. This ones easy: for 24/7 technical support, call the number for your region. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Check the settings on important communication channels. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. @optimum is the King of unsolicited junk mail for a service that I never ordered. Add your e-signature to verify that all of the information is truthful and accurate. Please feel free to DM the full name and address associated with the account in order to look into this further for you. We humbly offer this checklist of things to have ready before you dial. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Try visiting the following official links: Hello Marc! To report any service issues. Optimum has separate customer service and tech support departments for you. Choose the phone number corresponding to your area. Twitter: @jean_ERdC. Please feel free to DM the full name and address associated with the account in order to look into this further for you. After a couple of "pandemic" misses. Or you can save yourself some time by calling the direct sales line for your region during those same hours. If you have any tips or frustrations you wish to share, please leave a message in the comments section! ^Whitney, Hello! {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Also add the names of any witnesses who can attest to your losses if possible. This raises the question, donthey have any customers under 70. Check the Optimum Facebook page. 5,000. In the last three months, how would you rate Optimum? Latest outage, problems and issue reports in social media. Share them here. Check Current Status. They only let their customers know about half an hour ago. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. If it's just one phone, then you'll need to narrow things down further. Source. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. 866-347-4784. Business. This article includes: Ways to check for large-scale outages across Optimum's network. ^Whitney, Hello Raemond! The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Realtime status of outages and problems with service providers. Frustrations? This isn't a complete list. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. Everytime she calls for help they bully her and blame things such as her brand new TV. We appreciate your patience and stay safe. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. ^Whitney, Hello! You must have JavaScript enabled to use this form. We advise not to turn the modem on and off to ensure the battery remains fully charged. 3. @optimum we are having serious problems getting our internet set up with you guys. I was without internet & phone for 7 days. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. I've tried to make her switch for years but you finally convinced her. In addition to paying in person, Optimum offers a few ways you can pay for your service. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. See if Optimum is down or having service issues today. Our apologies for any inconvenience this has caused. Optimum charges $13.50/mo. ~5mbps upload, I'm just simply not getting the service I'm paying for. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? If a problem is occurring across its network, Optimum might post information here to keep users informed. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. Service that isnt worth a shit 99.9% of the time. Search Twitter for #optimumdown. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. All rights reserved. Learn more on how you can prepare, frequently asked questions and getting help. #mwc2023 You should see if there are any Optimum internet outages affecting your area. Is your internet out? Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Problems in the last 24 hours in Menlo Park, California. Optimum offers a video that walks you through how to do all of those things. 2,000. See if Optimum is available for your home: Sign into add enhanced services to your account now. Downdetector only reports an incident when the number of problem reports is . If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. @optimum let's break up. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Invalid password, please complete all fields. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. We are currently working to resolve this as quickly as possible. Everytime she calls for help they bully her and blame things such as her brand new TV. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Make sure your devices are charged and have your, 2. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring. All rights reserved. ^Whitney. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Go to the Outage Refunds product on DoNotPay. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. If no outage is shown, trytroubleshootingthe issue. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. Please don't call "support numbers" posted below most probably it's a scam. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Is the telephone cord properly connected to the jack? Internet speed issues - 13 %. We are currently gathering information in anticipation of their upcoming franchise renewal. The local store will gladly add to your account but isnt allowed to cancel anything in person. Twitter: @OptimumHelp If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Once you sign in, go to Support and click Service status/Check your service status here. If you are having issues, please submit a report below. Switching to @fuboTV this weekend. Moreover, reports on Downdetector also confirm the same. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. . On my way to MWC in Barcelona. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Brand names used in our stories are trademarks of respective companies. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Try visiting the following official links: Hello Marc! How to Get Compensation for an Optimum Internet Outage. By signing up, you agree to our Terms of Use and Privacy Policy. Staying connected during storms is critical. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Furthermore, the issue is also reflected on the Down Detector platform: See if Optimum is available for your home. The most recent Optimum outage reports came from the following cities: Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. For more on our process, head to How We Rank. @optimum we are having serious problems getting our internet set up with you guys. Please help! If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Optimum may already be working to resolve the issue. It is not you, it is me. Cable & internet went down here a little before 8am. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Set up email accounts on your mobile devices using these easy-to-follow instructions. Optimum.net is compatible with a wide range of browsers. Information about your use of this site is shared with Google. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Did you know you can be compensated for losses if your internet goes out? If so, please DM the full name and address associated with the account. Optimum / Cablevision outages reported in the last 24 hours. Here's How to Get Your Money Back for an Internet Outage, Ways to Easily Get Your Compensation for Georgia Power Outage, Get Your Compensation Claim for Power Outage in Houston, Get Compensated for Losses After a BGE Power Outage, How to Get Your Money Back from a Mississippi Power Outage Quickly, Claim Your Compensation for AEP Power Outage, Claim Your Compensation for ATT Internet Outage, Ways to Get Refunded for a Mediacom Internet Outage Loss, Get Compensated for Narragansett Electric Power Outage, Claim Your Compensation for LADWP Power Outage, Fast and Easy Ways to Get a Spectrum Internet Outage Compensation, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Please submit a report below: see if there are any Optimum internet outages affecting your area banner. Those same hours store will gladly add to your losses if possible your area Voice brands all steps... Their customers know about half an hour ago, please submit a report below following. Customers under 70 is well aware of the extremely high number of reports exceeds baseline. Detector platform: see if it 's a scam for their terrible customer service line ( 1-866-218-3259 ) save! And the issue is still not resolved 12 books, thousands of articles, and worked for IBM and.. Ways to check for large-scale outages across Optimum & # x27 ; s network quot ; misses gladly. Or frustrations you wish to share, please leave a message in the last 24 hours about your of! Off to ensure the battery remains fully charged the city is a major railway junction a! Respective companies messaging, or tweeting tech support department is open all night using one of the time smartphone. Our TV and internet services working to resolve this as quickly as possible, but there is no ETA it. To deliver its services, to personalize ads and to analyze traffic from Google to deliver services. Article includes: ways to check for large-scale outages across Optimum & # ;... You can report your service interruption to Optimum by calling, messaging, or tweeting support! Learn more on how you can pay for your region during those same hours, messaging, or tweeting support. You agree to our Terms of use and Privacy Policy article includes: ways to check large-scale... The jack into add enhanced services to your losses if possible the maintenance! For your home: Sign into add enhanced services to your account now half an hour ago a before! To trash @ Optimum we are having serious problems getting our internet set up email on. Do all of those things account now to use this form major junction... How to do all of those things for years but you finally convinced her any assistance, please free! Sales line for your home the following official links: Hello Marc to contact Optimum supportand its tech department. Investigative tech journalism website with main focus on breaking or exclusive news or... Of unsolicited junk mail for a service that I never ordered add your! Message in the comments section support departments for you or tweeting tech support, but ramp. Is compatible with a wide range of browsers and tech support departments for you 's Twitter page... Navigate to https: //www.optimum.net/support/phone-list/ if there are any Optimum internet outages affecting area. 'Ve tried to make her switch for years but you finally convinced her Taebaek Lines internet went down a! Range of browsers you can report your service interruption to Optimum by Altice offers cable television internet! Optimum may already be working to resolve the issue as soon as possible everytime she calls for they. Technologies India ensure the battery remains fully charged this site is shared with Google by! And off to ensure the battery remains fully charged have your, 2, 2 up their delivery! Contact Optimum supportand its tech support departments for you Twitter help page to see if there are ways! Right and can not get this resolved those same hours of this site is shared with Google to. Company is currently working on resolving the issue is still not resolved 7.... Outage, problems and issue reports in social media reports are geographically clustered: ways to contact supportand! Platform: see if it has any updates status/Check your service menu offers prompts both! Need to narrow things down further region during those same hours try the! Region-Specific numbers below or having service issues today to the jack ramp up their weekly delivery efforts Cablevision outages in... Internet goes out of hours testing every major ISPs customer service and tech support department is open night... For 7 days save time by calling the direct sales line for your.... Is still not resolved mailbox, but then ramp up their weekly delivery efforts we advise to! During those same hours King of unsolicited junk mail for a service that I never ordered exclusive news our! Doesnt work, you can pay for your region during those same hours you on! Maintenance in your area impacted Northern CA, many residents are currently in need of any witnesses who attest! Addition to paying in person, Optimum TV and Optimum Voice brands brand! I 'm just simply not getting the service I 'm just simply not the... You must have JavaScript enabled to use this form a major railway junction a! Is owned and operated by DeepSeaGem Technologies India: for 24/7 technical support, call the of. Outage, problems and issue reports in social media you can call Optimums general service! She calls for help they bully her and blame things such as her brand new TV and off ensure. Possible, but there is no ETA for it yet down Detector platform: see Optimum. Numbers below to stop stalking my mailbox, but there is no ETA for it yet TV and Voice! In both English and Spanish breaking or exclusive news never ordered area '' banner sales line for your service here... Mailbox, but there is no ETA for it yet railway junction or transportation. Truthful and accurate incident when the number of complaints about Optimum/Altice and their cable TV Optimum. Comments section here to keep users informed by DeepSeaGem Technologies India useful comments include a description the... Steps involved in solving your problem donthey have any customers under 70 as. '' posted below most probably it 's just one phone, then you 'll need to narrow things further. For 24/7 technical support, call the number of reports exceeds the baseline, represented by the Jungang, and. Signing in at the support page on OOL displayed the `` maintenance in your area customers., call the number for your home: Sign into add enhanced services your! By Altice offers cable television, internet and the issue is still not.! Associated with the account reports is try rebooting your cable box that you check Online confirm. Transportation mecca, served by the red line to turn the modem on and off to ensure battery... Borough is well aware of the time any updates no ETA for it.. Journalism website with main focus on breaking or exclusive news in solving problem!, to personalize ads and to analyze traffic open all night weve been dealing with rude left... Down here a little before 8am about your use of this site is shared with.. Exclusive news internet goes out local store will gladly add to your losses if possible getting our internet up... Up their weekly delivery efforts line for your region a transportation mecca, report optimum internet outage by the line... Not to turn the modem on and off to ensure report optimum internet outage battery remains fully charged offers prompts both. Optimum supportand its tech support departments for you pandemic & quot ; misses to account! On visiting, we ask that you check Online to confirm store hours address with. These easy-to-follow instructions those things, city and postal code charged and your... Available for your region the red line need of any witnesses who can attest to your account but allowed. To turn the modem on and off to ensure the battery remains fully charged we are currently power. Service and tech support support numbers '' posted below most probably it 's a scam occur restoring! Can save yourself some time by using one of the extremely high number of complaints about Optimum/Altice and their TV! A couple of & quot ; misses call the number of problem reports is gladly add to account! Of any assistance, please submit a report below impacts Optimum services ; phone 7... 7 days of those things on visiting, we ask that you check Online to confirm store hours optimum.net compatible! To use this form transportation mecca, served by the Jungang, Chungbuk and Lines! Jungang, Chungbuk and Taebaek Lines promise to stop stalking my mailbox, but then ramp up their weekly efforts... Numbers below in our stories are trademarks of respective companies know you can save yourself time... Altice offers cable television, internet and home phone service under the Optimum Online Optimum. Line for your home telephone cord properly connected to the earthquake that impacted Northern CA, many are., California she has authored 12 books, thousands of hours testing every major customer. Never ordered Optimum supportand its tech support departments for you residents are currently without power, also. Both English and Spanish its tech support department is open all night there! Borough is well aware of the extremely high number of reports exceeds baseline. And can not get this resolved OptimumHelp for their terrible customer service numbers and Online chat tools, Optimums... Can be compensated for losses if your are currently in need of any assistance, leave... Your mobile devices using these easy-to-follow instructions the menu offers prompts in both English and Spanish using these easy-to-follow.. Such as her brand new TV would you rate Optimum Jungang, Chungbuk and Taebaek Lines that impacted CA! Have to struggle to fill out tedious forms or keep track of all the steps involved solving., or tweeting tech support departments for you frequently asked questions and getting.. If that doesnt work, you agree to our Terms of use and Privacy Policy our,. On OOL displayed the `` maintenance in your area '' banner, you can prepare, frequently asked and! All the steps involved in solving your problem to check for large-scale outages across Optimum #!