Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Dear Phuc, Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Dear Loic,Your review is very concerning to us. It feels predatory. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. I thought it was booking with kayak but it turns out it somehow went through these jokers. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. We also ensure all reviews are published without moderation. Dear Damion Walters,We were thrilled to read your 5-star review of our service. Terrible customer service and refusal to give refund. Would you please provide us with more details, such as booking ID or ticket confirmation? I communicated with ******* who said I was supposed to be getting another email. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. We are so glad you like his work! Love working once again with chatdeal - and Especially Josie! My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. How dares she? All of our travel information in Kayak and on the Kayak app showed . Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Procedure ChatDeal Service Team. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal Looking forward to speaking with you soon. Find out how we combat fake reviews. I found flights that worked for us and was given 2 options to finalize the transaction. I had to contact them. Dear Chris,Your review is very concerning to us. Dear Karla, And they left at O'Dark 30. All I want is my tickets, we leave on Thursday of this week. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. For other trips, please follow the instructions below: Processing Fee for customers that have tickets with Support Bundle or CFAR plans included will be charged in accordance with the type of Package purchased. Maybe that ticket wouldn't have been tagged as no show if Chatdeal had replied in time. Conditions that determine the prices float higher and lower: Everything depends on the timing. Currently our team is working with the airline to provide you with the refund and you will be soon contacted by one of our representatives. I reluctantly booked through kayak via this company. Anyone can write a Trustpilot review. Terrible, Dear Mary Anne, I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Within several minutes of booking I got an email that said they found me better flights. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Dear Indriana,We were thrilled to read your 5-star review of our service. It sucks! After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Kind Regards, Please email us at investigation@chatdeal.com We wish you a pleasant journey. Please contact us at investigation@chatdeal.com so we can get this sorted. Looking forward to speaking with you soon. Book easily, Fly anywhere! The only issue is that we couldn't resolve my issue of seating assignments on codeshare flights to Japan, but she's looking into it which I appreciate. Dear Valued Customer,Well make sure to pass along these kind words to Celia. They are very clear and fast. Looking forward to speaking with you soon. Kind Regards,Chatdeal Service Team. It was the worse deal! Date of experience: 26 January 2023. 7 out of 7 found this helpful. Chatdeal refused to reschedule. Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. They have the worst customer service I have ever seen. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. Never again! If a refund is not permitted: Get acquainted with other alternative options, like credit for future use or a ticket change, Changes due to a schedule change or flight cancellation, Refunds due to a schedule change or flight cancellation, Submit a refund request by contacting us through Chat, Get a confirmation email that the refund inquiry was successfully received. Raavi was a good and helpful agent. I would have happily kept my tickets and the travel insurance had ITA Airways not cancelled my flights. I reluctantly booked through kayak via this company. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. They brought me options, and patiently tried other options too. Shortly thereafter my phone started ringing about every hour or so with someone from chat deal wanting to talk to me about making a slight change to my reservations. Which I hav yet to be informed of from ChatDeal. Would you please provide us with more details, such as booking ID or ticket confirmation? They will say they will call you back but they will not. I absolutely would not use this service. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! Yes No. Truly awful experience. I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Bucky was SO helpful in helping me receive my full refund for the ticket I booked within the past 2 hours. I got Support Bundle Plus for a round trip ticket to Europe. Would you please provide us with more details, such as booking ID or ticket confirmation? Please email us at investigation@chatdeal.com Would you please provide us with more details, such as booking ID or ticket confirmation? Have more questions? Booked a ticket for my 40th birthday from DUB-LHR-MIA. Now, a week ago I reached out to them regarding the change. We are glad you felt such a positive experience with our representatives. Charges alot of money and doesnt do the work i needed to be helpe with. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. In case of any problem you will be able to solve it directly with them and save time and money. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. DO NOT USE KAYAK OR CHATDEAL, Dear Matthew, Meal Selection Read More Seat Selection Read More Special Assistance at the Airport As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. I've written 3 times to her, with no response. You will just waste your money. Category Question Name Email Booking ID Phone number +1 Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Chatdeal.com. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Your actual carrier will not be able to find your booking to help you with any of the locator numbers you are given. Bundles and Additional Services 3 . It allows you to make the required changes without paying extra fees for processing these requests. Contact us via chat support, please. A technical error has occured. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. Use Kayak & Chatdeal at your own risk, they will leave you stranded, and you cant get direct help. Tip for consumers:its not kayak. Thank you very much for your feedback, it is really important for us. 8.2 Crew. unacceptable! Kind regards, Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. This company responds to reviews, but usually not within the first month. buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! I would have saved $600 plus what I paid for the useless and pointless Support Bundle Plus. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Documents 2 . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. Dear Susan, For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. 7.8 Comfort. I asked for my options, possible replacement flights. This is defined in a YAML file. Booked a ticket with Eva Air. 11. They didn't offer anything except a promise that they would prioritize my case. Anyone can write a Trustpilot review. may i know who is the supervisor of kayak.chatdeal.com. I'll definitely use Chatdeal again! I was on hold for over 1 hour just to get through, and they hung up on me. Also, because of a pilots strike my return trip was cancelled and they refunded me only $500 from a $1500 ticket. This is the first time we've used this service and it is really remarkable. Back to Help & Customer Service Price Drop Protection. Dear Simjee,Well make sure to pass along these kind words to Greg. But it covered nothing when I want to change the travel date. Faithfully Yours,Chatdeal Team. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Will see if I get a refund. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. BBB Business Profiles generally cover a three-year reporting period. I bought a plane ticket with ChatDeal through *********. This agency will scam you, and Kayak allows them to operate on their website. Tip for consumers:Dont trust them. Please email us at investigation@chatdeal.com Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. Would you please provide us with more details, such as booking ID or ticket confirmation? 980 Avenue of the Americas. We hope to serve you in the future under better circumstances. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. They need to revamp their operations plan. . Faithfully Yours,Chatdeal Team. Thank you for the fabulous service!! Booked on June 1,2022. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . Bundle and save Save money when you bundle your flight + hotel. after severals answers no response !!! We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. Would you please provide us with more details, such as booking ID or ticket confirmation? biotin results after 3 months . If the price drops, we will share these savings with you. One day before the trip my flight got cancelled. Not a happy customer, Dear Diana, The positive reviews on this site are written by Chatdeal agents. Turkish Airlines Overall score based on 23103 reviews. , they will bump you to reconsider before booking with them and save time money. And the travel insurance had ITA Airways not cancelled my flights easy experience with Mark and Sawyer are amazing! Processed by the airline directly use Kayak & amp ; customer service return. N'T have been tagged as no show if Chatdeal had replied in time in ;. Communicated with * * * * * * * * get a refund from Chatdeal if i up! 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