BILD Industries consulting in which we offer small . They do not return calls, voicemails or emails. I mean unless you want to work with an unprofessional company. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. "They were excited about the whole design and everything," said Kasey. It was a disaster! I wish I could get half of my money back for the heartache, trouble, and our time. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. the last one is being repaired. Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. I have been asking for a meeting on my project and no one will call. Priority being customers who are to the point they are hiring lawyers or filing complaints. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. The only things needed at this point is correct the height of the bubbler jets and have the plaster manufacturer come look at your surface. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Request a FREE quote HERE or call us at (855) 212-2210. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. They do not communicate and value customers. We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Request a FREE quote HERE or call us at (855) 212-2210. I am out $80,000.00 and the pool is not complete and cannot be used. International Association of Better Business Bureaus. We are now sitting at day 10 with a completed pool but does it work? We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. So, when youre ready to take the plunge, well be here. That resulted in no one showing up for SIX WEEKS!!! 2023 CBS Broadcasting Inc. All Rights Reserved. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Grout lines not matched up & thicker in some places than others. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. ****No Response At all**** This is ONE example. Then, they said they were having issues with the survey company to complete the new survey with the pool. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. "They were excited about the whole design and everything," said Kasey. Thanks to the 99% who are enjoying their pools. "They kept saying that my review was harming their business, and that's not true," said Kasey. We've been waiting for this pool for over 6 months now. Our goal is to give you one-on-one, personalized service. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. Gunite, Fiberglass, Vinyl: Whats The Difference. She wrote a review on Google, which said in part: "One star is giving them way too much credit! She has company. file size: 10 MB. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! Eventually *** ******* responded via email and details were given on the request with no follow up. The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. "So I put a picture [of a pool] on my computer," said Michael. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. A link has directed you to this review. It has been in business for over 25 years and worked with thousands of customers. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Looking for pool financing? Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Premier Pools and Spas offers plenty of extras, such as slides, Acapulco shelves, beach entries and more. Weve transformed simple backyards, into private paradises. I thought, are you kidding me?" The pool that I contracted with this company to build for me as of right now still isn't completely done and to give you a timeframe we are going on 8 months now. So i believe that we are on the same path now. We value your privacy. I'm sitting here September 2022 and my pool is still not done. Click HERE to watch our new show Passion For Splashin! Do Not USE This company to build your pool. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. They don't communicate with me. The company specializes in luxury pools and custom-designed pools. Get browser notifications for breaking news, live events, and exclusive reporting. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 I do not have a customer by this name, address or phone number. There is no reason you shouldn't have finished by now. / CBS Texas. I would advise to never ever use this company for anything. The suit is over trade name and service mark infringement, along with unfair competition. Design Your Pool REQUEST A FREE QUOTE About Premier And we build our customer relationships like we build our poolsto last a lifetime. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. There has been little progress the last three weeks. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Gunite, Fiberglass, Vinyl: Whats The Difference. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. . "I'd finally had it," said Kasey. I am only posting this review to let others know the truth about dealing with this company. No one will call me. 9 total complaints in the last. This field is for validation purposes and should be left unchanged. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. FAQ. Our roof is in need or replacing. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. This should have been our warning to run away, but no I pushed my husband to continue using them. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Pending items listed below. Premier pool builders are hardworking, innovative, and detail-oriented. We are hopeful all is resolved today. They have multiple customers unhappy and complaining. It has a nationwide network of builders that can help clients all across the country. My pool was not set to the correct elevation of my existing patio or yard. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools They did not come back to clean up any mess they had left. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. See reviews below to learn more or submit your own review. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Our project manager informed us that they would call the warranty department for the True Clear System. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. 5. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Extras: Premier Pools and Spas offers plenty. All of this information is needed for the ultimate transformation. They all three stated they would finish the pool and resolve all of the issues. Not even an apology. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Then the excitement begins! The site owner may have set restrictions that prevent you from accessing the site. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. March 28, 2018 / 10:00 PM Premier Pools told me my saltwater pool would be built in 3-4 months. The disorganization and lack of accountability is mind blowing. Like why? Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? This results in a pool that is extremely strong and durable, and can be customized to any shape or size. Please fill out the form below and we'll be in touch as soon as possible. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. Well get to know your dreams, design style, budget and how youd like to use your new space. If you hire them have a lawyer on file to use because you will need them. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. We just finished our pool with Premier and couldnt be happier! Request a FREE quote HERE or call us at (855) 212-2210. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Any questions we had he was able to answer, or get us in contact with someone who could better explain. *** and **** dismissed this and did not get the drain field inspected for damge. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. How do you feel this experience could have been different? This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). This field is for validation purposes and should be left unchanged. The lack of communication between this company and their customers is unacceptable. I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Our content is intended to be used for general information purposes only. The area has highly expansive soil that. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. This field is for validation purposes and should be left unchanged. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. Gunite, Fiberglass, Vinyl: Whats The Difference. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Unsubscribe easily. April 8, ******* called to schedule them Friday April 9 or Monday April 12. No one has shown ** in months. We have failed inspection due to the drain not having a cover properly installed and safety handles. You will be amazed at how this all comes together. Get buying tips about Pool Companies delivered to your inbox. For Your own sanity go with another company. ", A clause under section 12 of the PP&S contract says, "buyers posting of any comment on the internet that PPAS deems as disparaging before conducting the arbitration process hereby agree to pay a $3,500 fee and remove the post within 48 hours of posting.". They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. The company specializes in luxury pools and custom-designed pools. Pools and spas have been hot-ticket items for the last couple of years. Our pool remodel project was made much easier for us by Aaron Temme. did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. . The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Don't use this company to build your pool! When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Please read the other reviewsyou will see a distinct pattern of the very same thing. We ask that you be patient as we work thru the repairs you have requested. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. There were delays to get us into engineering. He represented the couple in that case; he's also helping the Corcorans. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Fast and easy online application. Building a pool can add value to your home. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. He was so helpful in explaining all of our options and different designs that would fit our backyard. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). This is the worst company you could use to build your pool. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. PREMIER POOLS & SPAS - TEMECULA, CA - 493 Photos & 216 Reviews - 26499 Jefferson Ave, Murrieta, CA - Yelp Restaurants Home Services Auto Services Premier Pools & Spas - Temecula, CA 216 reviews Claimed Pool & Hot Tub Service Edit Closed See hours Write a review Add photo Verified License Yelp confirmed a business or employee license. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. We value your privacy. We were really pleased with how quickly it was done! 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