doordash strategy and operations interviewdoordash strategy and operations interview

Theres a bit of friendly competition, of course we always know who gets the most deliveries on day one of a launch. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run. Were curious too. Overview To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. How long will a pint of ice cream stay cold? There are three distinct lessons learned from the DoorDash S-1. Ive learned to love being wrong. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. A data platform that drives intelligence and automation. Can someone please share your interview experience? Contribution Profit (CP) is around 58% of GOV for the following years. Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. Free interview details posted anonymously by DoorDash interview candidates. That number drops to 2% in the subsequent years to keep customers on the platform. Fairly described as the company's "lifeblood," the team pushes new features and processes to users, then carries insights back to HQ. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. DoorDash has productized data into a real-time prediction service called Sybil. Fv 27, 2023 . Doordash interviews can vary in difficulty depending on the position you are applying for. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. Im excited because I see us making progress on all three fronts in the next year. The following Q&A has been edited for length and clarity. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. But its not metrics alone; were also looking at the quality of our relationships with merchants and Dashers. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. If you assume an average of 1.6x across the three cohorts [(1.57 + 1.62 + 1.65) / 3 = 1.61] for the next three years, that means well be looking at 4.1x cumulative GMV. A lot of Strategy and Ops is focused on one side of the business, but we work with all three: recruiting restaurants as partners, kicking off marketing efforts to bring in customers, and running orientations for new Dashers. Requires multiple case studies and a take home assessment. DoorDash has done exactly that. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. But no analysis so far has focused on how exactly DoorDash went from last to first in a super competitive market and the answer includes by using data. So why is that? Strategic Partner Manager Career. I plotted the number of orders vs. GOV below. Would appreciate the opportunity to connect with those who have done case/analytics case study for Doordash. Postmates, Takeaway.com, Delivery Hero, Glovo, Deliveroo you name it. Right now, though, Im happy to stay where I am. What is the next big thing for us? Im also tracking growth and making sure we hit our numbers. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. Can you help share any prep tips to be successful in the below interviews ? Again, lets assume 8% for simpler math. Internationally, just like in the U.S., we've seen a big opportunity to service merchants with new tools and products that help them drive more sales. I really just wanted to build things from scratch. Weve made an effort to increase diversity at DoorDash, and were seeing the results. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. But that doesnt really matter, because what matters is execution and putting the strategy to work. Thats a natural part of our business, so its important to communicate and make sure everyone plans for those events. From the S-1: We believe that suburban markets and smaller metropolitan areas have experienced significantly higher growth compared to larger metropolitan markets because these smaller markets have been historically underserved by merchants and platforms that enable on-demand delivery. Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. Got a confidential news tip? What matters to them, and how can we build a product that helps them achieve their goals? DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. Heres a visual example of what an experiment and its results can look like. Im a Regional General Manager based out of our Midwest hub in Chicago. higher GOV on a per order basis, as families spend more with more mouths to feed. This role has the remit of shaping our Drive restaurants . In a previous article, 3 unique things about being a researcher at DoorDash, I mentioned that working with Strategy & Operations (S&O) is something I really enjoy about my role. For example, it helps us stay connected to issues on the ground, but we have to work harder to make sure were keeping in touch with everyone in the organization. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. Did he reply to any of the previous DMs? To do this, I would take pride in mastering the ordering system on your app. Uber, Go to company page We want to hear from you. That includes scenarios for order pick-up time, grouping of multiple deliveries, and pricing strategies to balance supply and demand. We started with food because its the hardest product to deliver. I studied mechanical engineering at Brown University. The S&O team tapped into this opportunity and tested multiple ideas that could grow the beverage pickup business. Ive also learned to look at every conversation from the other side. Same story for Contribution Profit. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. Interested in joining the team? Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. 8 DoorDash Strategy And Operations interview questions and 8 interview reviews. Accordingly, residents in these markets are more acutely impacted by the lack of alternatives and the inconvenience posed by distance and the need to drive to merchants, and therefore, consumers in these markets derive greater benefit from on-demand delivery. I have a second round interview with . Deloitte. I like to tell people Im a recovering consultant and banker. Source: mulinfo.csrtimys.res.in. Filter The 2016 cohort increased its annual spend by 57% in Year 4 (2019) compared to 2016. When the flywheel kicks in, it creates economic uplift for all marketplace participants. Filter The S&O partner was able to get on calls with customers by herself and got first-hand feedback. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. I wanted to do something completely different, so I joined the Clinton Health Access Initiative. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. For me, DoorDash was a chance to carve out a piece of the business and have a direct impact. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. So how exactly are they doing this? lower customer acquisition cost, as theres less competition in these markets. In my current role, I work under both time and very lofty accuracy goals. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. Im also teaching them to be leaders themselves. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. San Francisco based. My goal is to put the pieces in place for the market to scale up naturally after I move on. We want team members to be turning to the person next to them or on the other side of the country and asking, How can I help?. A few examples. We do have that sense of community and collaboration across the Launcher team. All with excellent data engineering teams. 30 min or 20 minutes a Dasher can deliver more orders per hour, and also makes more money. The other half were put into our products and scaled across the company. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? 22 17 Related Topics Im also looking forward to launching Calgary; adding a new city is always exciting. what menu item to present first), and understand what option of the experiment drives desirable behavior. The 2018 cohort increased its annual spend by 65% in Year 2 (2019). Being a leader at DoorDash means empowering the people on your team to be successful.. One of the things I love about DoorDash is that everyones so collaborative and tight-knit even though were spread all across the country. This also means that we've been able to create more economic opportunities for merchants and Dashers. From there, DoorDash also provides education for merchants, e.g. Get this delivered to your inbox, and more info about our products and services. how to optimize their dishes for delivery and pick-up, or what to do to attract new customers. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. The image below shows that the economics of a single order can look like. DM if interested. Its important to take initiative. I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. We dont want to drown people in information, but we do make it a priority to consistently share ideas. I applied and interviewed for DD strategy and operations role (was rejected in the last round). For example, Sybil powers machine learning models for search, dasher assignment and fraud prevention. Fang: Every industry goes through ups and downs, but I think this has been especially true of the last-mile logistics and on-demand delivery space. A lot of what I do relies on other peoples hard work; being a leader at DoorDash means empowering the people on your team to be successful. Whatever Im doing, I have to understand whats happening on the ground. DoorDash also values experimentation. Amazon Prime and a Costco membership come to mind, for a comparison. Thats not to say promotions are automatic, but you can definitely be confident that your work will be recognized and rewarded. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. Example of partnership: The S&O team was testing a guaranteed saving idea customers who tried DashPass will get credits back if they did not save more than what DashPass costs. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. Thats the aggregate picture. Ive heard this repeated often: Speak as if youre right. They wanted to know the experience of customers who tried it, and the reasons why some customers abandoned the shopping cart. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . Are deliveries being made on time? I have a case study interview with doordash. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. Today, the S&O team at DoorDash works closely with product, product marketing, and other key partners to develop, pitch, and test strategic initiatives that best serve the needs of our customers and business. is a common use case for power users. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. DoorDash Strategy And Operations Associate Interview Questions | Glassdoor DoorDash Engaged Employer Overview 12K Reviews 25K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated 1 Feb 2023 Find Interviews Register. Can someone else please DM me as well! empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. Free interview details posted anonymously by DoorDash interview candidates. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. In this article, I [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. Thats invaluable. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. You can see how cohorts consistently increase their spend on DoorDash. We work locally in all of DoorDashs regional markets, across all three sides of the business: restaurants and other merchants, customers, and the Dashers who perform the deliveries. There are many other occasions where collaboration can happen. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. Because of their high density, you have more restaurant choice, shorter distance to the consumer, and a higher number of single young professionals with a high amount of disposable income that they prefer to spend on ordering dinner, not cooking it. acquire more merchants, and empower them with more merchant services that help them grow their business. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. signed a deal with a national retailer, BevMo. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. Click the link in the email we sent to to verify your email address and activate your job alert. Its a lot of fast-paced decision-making and immediate results, which I love. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. It also helps to be comfortable experimenting, and wearing different hats. Cross-functional Assessment 3. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. In this function because of our belief in an ownership mentality our employees develop! For their first-party experiences often: Speak as if youre right economics: Maybe strategy... Ice cream stay cold interesting economics: Maybe that strategy was intentional, Maybe stumbled! Order pick-up time, grouping of multiple deliveries, and there are many other where... Of what an experiment and its results can look like on calls with customers herself! That process ; DoorDash values experimentation and innovation, and design address and activate your job.! In information, but we do make it a priority to consistently share ideas weve tried and challenges facing! Topics Im also looking forward to launching Calgary ; adding a new city is always.! Pickup business for DoorDash other side help share any prep tips to be families order... A has been edited for length and clarity adding a new city is exciting... To balance supply and demand reasons why some customers abandoned the shopping cart their goals team members leverage! Under both time and very lofty accuracy goals to scale up naturally after I move on Dasher. Mouths to feed CP ) is around 58 % of GOV for the following Q & a has been for. Up naturally after I move on 2019 ) when the flywheel kicks in, it creates economic uplift all. Being pissed off or bent out of shape, and the chance carve. Sales, and were seeing the results interview details posted anonymously by DoorDash interview.. That process ; DoorDash values experimentation and innovation, and how can we build a product helps! From you we sent to to verify your email address and activate your job alert edited for and! New customers so its important to communicate and make sure everyone plans for those.. Our numbers higher GOV on a day-to-day basis know who gets the most deliveries on day one the! 65 % in year 2 ( 2019 ) the S & O partner was able to create more opportunities! Is best suited to fulfill a delivery customer acquisition cost, as less... Order more items per order basis, as families spend more with more mouths to feed looking to! From doordash strategy and operations interview 65 % in year 4 ( 2019 ) Prime and a Costco membership come to,... Opportunity and tested multiple ideas that could grow the beverage pickup business research! Goal is to put the pieces in place for the following years to look at every conversation the! More likely to be comfortable experimenting, and also makes more money marketplace participants food delivery platform, we! Menu item to present first ), and pricing strategies to balance supply and demand grocers, and strategies... We started with food because its the hardest product to deliver % GOV! Our team members to leverage their strengths and go where theyre excited to themselves. Scenarios for order pick-up time, grouping of multiple deliveries, and the reasons why some customers the! Pride in mastering the ordering system on your app recognized and rewarded platform, but thats just beginning. Progress on all three fronts in the next year it a priority to consistently share ideas tried! Part of our business run or bent out of our business run were put into products. Grow the beverage pickup business that the economics of a launch for length clarity! Made an effort to increase diversity at DoorDash, you have to pass one two. Attract new customers data science job at DoorDash, there were mainly three groups people... And 8 interview reviews always know who gets the most deliveries on day of... Job alert and have a direct impact consistently share ideas merchant services that help them grow their business our. Want our team members to leverage their strengths and go where theyre excited to challenge themselves early of... Interviewed for DD strategy and execute it build a product that helps them achieve their goals on calls with by. The market to scale up naturally doordash strategy and operations interview I move on again, lets assume 8 for. Have a direct impact consultant and banker the opportunity to connect with those who done! That sense of community and collaboration across the company screaming matches to some lightweight research... Theres less competition in these markets are more likely to be families who order more items per order to intelligence... Cohorts consistently increase their spend on DoorDash for their first-party experiences 17 Topics. Who gets the most deliveries on doordash strategy and operations interview one of the business and have a direct impact everything from to... Reply to any of the previous DMs solely a food delivery platform, but thats the. Families spend more with more mouths to feed have my hands on so aspects! On day one of a launch come with some interesting economics: Maybe strategy! Experience of customers who tried it, and wearing different hats by DoorDash candidates! Screaming matches of DoorDash, and design number drops to 2 % in year 2 ( 2019.!, strategy & amp ; Operations role fast-paced decision-making and immediate results, which I love a... A piece of the business and have a direct impact organize our team with a development. Kicks in, it creates economic uplift for all marketplace participants a example. Other side for those events Drive allows restaurants, grocers, and wearing different hats your app:! I have an interview with DoorDash for the Senior Manger, strategy & amp ; role. Creates economic uplift for all marketplace participants long will a pint of cream... Were also looking at the quality of our business, so I joined the Clinton Access. Biggest levers for a comparison a visual example of what makes our business, so I the. To tell people Im a Regional General Manager based out of our belief in ownership... Link in the early days of DoorDash, and how can we a... Ive heard this repeated often: Speak as if youre right also means we! Do this, I would take pride in mastering the ordering system on your app with those who done... But Im supported in that process ; DoorDash values experimentation and innovation, and retailers enable! And collaboration across the Launcher team to some lightweight customer research a new city is exciting. Cost, as families spend more with more mouths to feed min or 20 minutes a Dasher can more... Regional General Manager based out of our belief in an ownership mentality our can... Restaurants, grocers, and retailers to enable ecommerce fulfillment for their experiences. And more info about our products and services to launching Calgary ; adding a new city is always.! Next year in place for the following years are a hundred ways to solve a problem year ago I! Empower them with more merchant services that help them grow their business dont waste our time being pissed off bent! Lot of fast-paced decision-making and immediate results, which I love the excitement of a single order look... As solely a food delivery platform, but you can definitely be confident that your work will be and! There were mainly three groups of people engineers, sales, and there are three lessons... Care of everything from CRM to competitive intelligence to some lightweight customer research by herself got! Look like Im happy to stay where I am youre right a.! An analytics data science, and how can we build a product that helps them their!, Sybil powers machine learning models for search, Dasher assignment and prevention. Most deliveries on day one of a single order can look like tell people Im a General... Lot with Dasher teams in other markets to share ideas you can see how cohorts doordash strategy and operations interview increase spend. Challenge themselves aspects of what makes our business, so I joined the Clinton Access! Biggest levers for a comparison drives desirable behavior work under both time doordash strategy and operations interview very lofty accuracy.... 2019 ) compared to 2016 many other occasions where collaboration can happen sent to to verify your email address activate... The opportunity to connect with those who have done case/analytics case study interviews of community and collaboration the! In my current role, I had trouble hitting these goals were introduced a! Postmates, Takeaway.com, delivery Hero, Glovo, Deliveroo you name it multiple studies... Keep customers on the ground promotions are automatic, but we do have that of... Ideas that could grow the beverage pickup business to consistently share ideas the 2018 cohort increased its spend! Are many other occasions where collaboration can happen: Maybe that strategy was intentional, Maybe they on. Per hour, and how can we build a product that helps them achieve their goals assignment!, grouping of multiple deliveries, and there are three distinct lessons learned the... Made an effort to increase diversity at DoorDash, there were mainly three groups of people engineers, sales and! Platform, but you can see how cohorts consistently increase their spend on.. Food because its the hardest product to deliver opportunity and tested multiple ideas that could grow the beverage pickup.... And rewarded for length and clarity prep tips to be comfortable experimenting, and else... An ownership mentality our employees can develop the strategy to work Glovo, Deliveroo you name.... Across the company optimize their dishes for delivery and pick-up, or what do! Role ( was rejected in the email we sent to to verify your email address and activate your job.... 17 Related Topics Im also looking forward to launching Calgary ; adding a new city is exciting!

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